Shop

Company

IVVA shop s.r.o.

TERMS AND CONDITIONS

Reg. Number. 19372442
with its registered seat at Nádražní 879/27, Moravská Ostrava, 702 00 Ostrava, Czech Republic Incorporated in the business register maintained by the Regional court in Ostrava under file no. C 92695

(hereinafter referred to as “Seller“)
for the purpose of selling goods through the e-shop https://shop.ivva.eu/shop/ (hereinafter referred

to as the “E-shop“).
Seller’s establishment: Nádražní 879/27, Moravská Ostrava, 702 00 Ostrava Contact details: e-mail: info@ivva.eu, tel: +420 739 386 051
1. BASIC PROVISIONS

1.1.  These General Terms and Conditions (hereinafter referred to as “T&C“) regulate the mutual rights and obligations of the Seller and the Buyer (hereinafter referred to as “Buyer“) when concluding a purchase contract through the e-shop (hereinafter referred to as “Contract“).

1.2.  These T&C apply to the purchase of goods offered by the Seller on the e-shop located at https://shop.ivva.eu/shop/ (hereinafter referred to as the “Website“).

1.3.  The provisions of the T&C are an integral part of the Contract. Deviating provisions in the Contract shall prevail over the provisions of these T&C.

1.4.  These T&C and the Contract are concluded in English.

1.5.  Legal relations arising under these T&Cs and the Contract shall be governed by the law of the Czech Republic and any disputes arising from these contracts shall be adjudicated by the competent courts in the Czech Republic.

1.6.  The provisions in Article 6 of these T&Cs concerning rights from defective performance and warranty shall apply only in the case where the Buyer is also a consumer within the meaning of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code“). In the event that the Buyer is not a consumer, such Buyer shall only be entitled to rights arising from defective performance to the extent and under the conditions set out in the Civil Code.

1.7. The Seller may change or supplement the wording of the T&C. This provision does not affect the rights and obligations arising during the period of effectiveness of the previous version of the T&C.

2. INFORMATION ABOUT GOODS AND PRICES

2.1.  Information about the goods, including the prices of individual goods and their main features are listed in the catalogue of the online store. The prices of the goods are inclusive of value added tax, all related charges and the cost of returning the goods if the goods cannot, by their nature, be returned by the usual postal method. The prices of the goods remain valid for the period of time they are displayed in the online shop. This provision does not preclude the negotiation of a Contract on individually agreed terms.

2.2.  Information on the costs associated with packaging and delivery is published in the online shop. These price lists are set out in section 5.2 of the T&C and also on the Website.

2.3.  Any discounts on the Purchase Price of the goods cannot be combined unless the Seller and the Buyer agree otherwise.

3. REGISTRATION ON THE WEBSITE, USER ACCOUNT

3.1.  Based on the Buyer’s registration made in the online store, the Buyer can access his/her user account (hereinafter referred to as “User Account“). From his/her User Account, the Buyer can order goods. The Buyer can also order goods without registration.

3.2.  When creating a User Account, the Buyer is obliged to provide the required information truthfully, in particular the name, surname, date of birth, address, e-mail and telephone number. The User Account will be linked to the e-mail address provided by the Buyer. The Buyer is obliged to update the data provided in the User Account in case of any change. The information provided by the Buyer in the User Account and when ordering goods shall be deemed correct by the Seller.

3.3.  Access to the User Account is secured by the username and password chosen by the Buyer during registration. The Buyer is obliged to maintain the confidentiality of the information necessary to access his User Account. The Seller is not responsible for any misuse of the User Account by third parties.

3.4.  Only the Buyer knows the password to the User Account. In case the Buyer forgets or loses the password, he/she clicks on the “Send forgotten password” option when logging into his/her User Account. The Buyer will then be sent a procedure to create a new password to the e-mail address provided.

3.5.  The Buyer is not entitled to allow third parties to use the User Account.

3.6.  In the event that the Buyer believes that his User Account has been misused or may be misused, he shall immediately report this fact to the Seller and the Seller shall block the User Account.

3.7.  The Seller may cancel the User Account, especially if the Buyer no longer uses his User Account or if the Buyer violates his obligations under the Contract and these T&C.

3.8.  The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, or the necessary maintenance of hardware and software equipment of third parties.

4. ORDER, CONCLUSION OF CONTRACT

4.1.  If the Buyer is interested in purchasing goods displayed on the E-shop, the Buyer clicks on the “Buy now” button (hereinafter referred to as “Order“). When placing an Order, the Buyer selects the goods, the number of items, the method of payment and delivery of the goods.

4.2.  The buyer can order goods in the following ways:

• through his User Account if he has previously registered in the online shop;
• by filling in the order form without registration.

4.3.  By creating an Order, the Buyer agrees to the use of means of remote communication in concluding the Contract. Costs incurred by the Buyer through the use of distance communication shall be borne by the Buyer. These costs do not differ from the normal rate.

4.4.  Prior to sending the Order to the Seller, the Buyer is allowed to check and change the input data entered by the Buyer, including with regard to the Buyer’s ability to detect and correct errors arising when entering data into the Order. The data provided by the Buyer is considered correct by the Seller. In order to properly send the Order, it is necessary to fill in all the required information and confirmation by the Buyer that he has read these T&Cs and the Privacy Policy. The Buyer shall send the Order to the Seller by clicking on the “Order and Pay” button.

4.5.  Immediately upon receipt of the Order, the Seller shall send the Buyer an acknowledgement of its receipt and a recapitulation thereof, including the Buyer’s delivery and personal details, to the e-mail address provided by the Buyer at the time of ordering. The delivery of this acknowledgement of receipt of the Order constitutes the conclusion of the Contract.

4.6.  The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the Purchase Price, estimated shipping costs) to ask the Buyer for additional confirmation of the Order (for example, by e-mail or by telephone).

4.7.  In the event that any of the requirements specified in the Order cannot be met by the Seller, the Seller will send the Buyer an amended offer to his e-mail address. The amended offer shall be deemed to be a new proposal for the Contract and the Contract shall be concluded in such case by the Buyer’s confirmation of acceptance of this offer to the Seller at its email address specified in these T&Cs.

4.8.  All orders accepted by the Seller are binding. The Buyer may cancel an Order until he has received notification of acceptance of the Order by the Seller. The Buyer may cancel an Order by telephone at the telephone number or e-mail of the Seller set out in these T&Cs.

4.9.  In the event that there is an obvious technical error on the part of the Seller when listing the price of the goods on the E-shop or during the ordering process, the Seller is not obliged to deliver the goods to the Buyer for this obviously erroneous price even if the Buyer was sent an automatic confirmation of receipt of the Order under theseT&Cs. The Seller shall inform the Buyer of the error without undue delay and send the Buyer an amended offer to his email address. The amended offer shall be deemed to be a new draft Contract and the Contract shall in such case be concluded by the Buyer’s acknowledgement of receipt to the Seller’s email address.

5. PRICE OF GOODS, COSTS AND PAYMENT AND DELIVERY TERMS

5.1. The price of the goods is always stated for the goods in question, including value added tax (hereinafter referred to as the “Purchase Price“). The Purchase Price does not include the cost of postage and packaging, the amount of which varies depending on the method of transport and payment used by the Buyer and the country to which the goods are to be shipped. The amount of these costs, which the Buyer is obliged to pay together with the Purchase Price, will be made known to the Buyer at the latest when choosing the method of transport and payment, i.e. before the Order is sent.

5.2. Transport options, payment and costs (to the Czech Republic, European Union, and non-
Europenan Union countries) are listed in the overview and price list below, which is also available
on the Website. In the case of delivery to another European Union country, the Seller will
arrange shipping via DHL. In the case of delivery to a non-Europan Union country, the Seller will
arrange shipping via UPS Global Shipping.

5.3.  In the event that the method of transport is agreed on the basis of a special request of the Buyer, the Buyer takes the risk and any additional costs associated with this method of transport.

5.4.  In the event that the Buyer receives an obviously damaged shipment, the Buyer is obliged to notify the carrier before taking delivery of the shipment. If the packaging of the consignment shows signs of tampering, the Buyer may not accept the consignment from the carrier.

5.5.  Purchase prices remain valid for the period of time they are displayed on the Website. This provision does not preclude the negotiation of a Contract on individually agreed terms.

5.6. The Buyer may only pays the Purchase Price and the costs associated with the delivery of goods
under the Contract by credit card through the payment gateway of the Stripe provider. After
placing the Order, the Buyer will be redirected to the payment gateway where he/she will follow
the instructions of the respective payment service provider.
5.7. After payment of the Purchase Price, the Seller sends the Buyer a tax document – invoice and
confirmation of payment of the Purchase Price to the e-mail address provided by the Buyer to
the Seller in the order.
5.8. Until the amount corresponding to the Purchase Price is credited to the Seller’s bank account,
the goods remain the property of the Seller. The Buyer shall not become the owner of the goods
until the Purchase Price has been paid in full.
5.9. If the method of delivery by shipment is agreed, the Seller shall fulfil his obligation to hand over
the goods to the Buyer by handing them over to the first carrier. If, however, the Buyer is a
consumer, the Seller shall fulfil its obligation to deliver the goods to the Buyer at the time the
Buyer takes physical possession of the goods.
5.10. The goods are delivered to the Buyer to the address specified by the Buyer in the Order, only
after full payment of the Purchase Price including the costs associated with the delivery of the
goods, which the Buyer was informed of in the Order, or before sending the Order. The Seller
shall deliver the Purchased Goods to the Buyer without undue delay after the conclusion of the
Purchase Agreement, but no later than within thirty (30) days.
5.11. The Buyer acquires ownership of the goods by paying the full Purchase Price for the goods,
including delivery costs, but not before taking delivery of the goods. Liability for accidental
destruction, damage or loss of the goods shall pass to the Buyer at the moment of acceptance
of the goods or at the moment when the Buyer was obliged to accept the goods but failed to do
so in breach of the Contract.
6. WITHDRAWAL FROM THE CONTRACT
6.1. The Buyer – consumer has the right to withdraw from the Contract without stating a reason
within fourteen (14) days from the date of receipt of the goods, or from the date of receipt of
the last piece of goods, if the Buyer orders several pieces of goods that are delivered separately
within one order, from the date of receipt of the last item or part of the delivery of goods
consisting of several items or parts, or from the date of receipt of the first delivery of goods, if
the Contract provides for regular delivery of goods for an agreed period of time.
6.2. The Buyer may not, inter alia, withdraw from the Contract:
a) on the provision of services, if they have been provided in full; in the case of performance for
consideration, only if the performance has begun with the consumer’s prior express consent
before the expiry of the withdrawal period and the entrepreneur has instructed the consumer prior to the conclusion of the Contract that the provision of the performance terminates the
right to withdraw from the Contract,
b) for the supply of goods or services, the price of which depends on financial market fluctuations
independent of the entrepreneur’s will and which may occur during the withdrawal period,
c) for the delivery of alcoholic beverages, the price of which was agreed at the time of the
conclusion of the Contract, with the proviso that delivery can only be made after thirty days,
and the actual value of which depends on market fluctuations independent of the
entrepreneur’s will,
d) the supply of goods made to the consumer’s requirements or tailored to his personal needs,
e) the delivery of perishable or short-lived goods, as well as goods which, by their nature, have
been irretrievably mixed with other goods after delivery,
f) for urgent repair or maintenance to be carried out at a place designated by the consumer at
his express request; however, this shall not apply to the carrying out of repairs other than
those requested or the supply of goods other than spare parts necessary for the repair or
maintenance,
g) the supply of goods in sealed packaging which, for health or hygiene reasons, are not suitable
for return after the consumer has broken it,
h) the supply of an audio or visual recording or computer program in sealed packaging if the
consumer has breached it,
i) for the supply of newspapers, periodicals or magazines, with the exception of subscription
contracts for their supply,
j) for accommodation, carriage of goods, hire of means of transport, meals or leisure activities if
the Contract is to be performed on a specific date or within a specific period,
k) concluded on the basis of a public auction pursuant to another law at which the consumer may
be physically present, or
l) for the delivery of digital content that is not delivered on a tangible medium, after the
performance has begun; in the case of performance for consideration, if it has begun with the
consumer’s prior express consent before the expiry of the withdrawal period, the consumer
has been informed that the right to withdraw from the Contract ceases thereby and the
entrepreneur has provided him with a confirmation pursuant to Section 1824a (1) and (2) or
Section 1828 (3) and (4) of the Civil Code.
6.3. Furthermore, the Buyer does not have the right to withdraw from the Contract for the delivery
of goods manufactured according to the Buyer’s requirements or adapted to his personal needs
(i.e. for goods created for the Buyer “tailor-made”, which for the purposes of the Purchase
Contract and these T&Cs means goods on which he has had his logo, nickname, flag, etc.
printed).
6.4. Withdrawal from the Contract must be sent to the Seller within the period specified in Article
6.1. of these OP. For withdrawal from the Contract, the Buyer may use the sample form provided
by the Seller, which forms Annex No. 1 to these T&Cs. The Buyer may send the withdrawal from
the Contract, inter alia, to the Seller’s business address or to the Seller’s e-mail address
info@ivva.eu.

6.5. In the event of withdrawal from the Contract, the Contract shall be cancelled from the outset.
The Buyer, who has withdrawn from the Contract, is obliged to return the goods to the Seller
without delay, but no later than 14 days after withdrawal from the Contract. The Buyer shall
bear the costs associated with the return of the goods to the Seller, even if the goods cannot be
returned due to their nature by the usual postal route.
6.6. If the Buyer has chosen a delivery method other than the cheapest method of delivery offered
by the Seller, the Buyer shall be refunded the cost of delivery of the goods in the amount
corresponding to the cheapest method of delivery offered.
6.7. If the Buyer withdraws from the Contract, the Seller shall return to the Buyer without delay, but
no later than within 14 days of withdrawal from the Contract, all funds, including delivery costs,
received from the Buyer, by transfer to a bank account communicated by the Buyer to the Seller.
The Seller shall only return the funds received to the Buyer by other means if the Buyer agrees
to this and if no additional costs are incurred. If the Buyer withdraws from the Contract, the
Seller shall not be obliged to return the funds received to the Buyer until the Seller has received
the goods or the Buyer has proved to the Seller that he has sent the goods back, whichever is
the earlier.
6.8. The Buyer must return the goods to the Seller undamaged, unworn and unpolluted and, if
possible, in their original packaging. The Seller is entitled to unilaterally set off the claim for
compensation for damage to the goods against the Buyer’s claim for reimbursement of the
Purchase Price.
6.9. The Seller shall be entitled to withdraw from the Contract due to out of stock, unavailability of
the goods or when the manufacturer, importer or supplier of the goods has discontinued the
production or import of the goods. The Seller shall promptly inform the Buyer by means of the
e-mail address specified in the order and shall return all monies, including delivery costs,
received from the Buyer under the Contract within 14 days of the notice of withdrawal from the
Contract in the same manner or in the manner specified by the Buyer.
6.10. The Seller is entitled to unilaterally set off the claim for payment for damage to the goods against
the Buyer’s claim for reimbursement of the Purchase Price.
6.11. For the sake of completeness, it is stipulated that the provisions of this Article shall only apply if
the Buyer is a consumer.

7. RIGHTS FROM DEFECTIVE PERFORMANCE
7.1. The Seller shall be liable to the Buyer that the goods are free from defects upon receipt. In
particular, the Seller shall be liable to the Buyer that at the time the Buyer accepted the goods:
a) the goods correspond to the agreed description, type and quantity as well as quality,
functionality, compatibility, interoperability and other agreed characteristics;
b) the goods are fit for the purpose for which the Buyer requires them and to which the Seller
has agreed, the goods are supplied with the agreed accessories and instructions for use
including instructions for assembly or installation;
c) the goods are fit for the purpose for which the item is normally used, including with regard to
the rights of third parties, the legislation, technical standards or codes of conduct of the sector,
if there are no technical standards,
d) the goods correspond in quantity, quality and other characteristics, including durability,
functionality, compatibility and safety, to the usual characteristics of goods of the same kind
that the Buyer can reasonably expect, also taking into account public statements made by the
Seller, in particular advertising or labelling.
7.2. If a defect appears within twelve (12) months of the Buyer’s receipt of the goods, the goods shall
be deemed to have been defective upon receipt. The buyer-consumer is entitled to complain
about a defect that becomes apparent in the goods within two (2) years of receipt of the goods.
7.3. The rights of defective performance shall not apply to the Seller’s goods at a lower price to the
defect for which the lower price was agreed, to the wear and tear of the goods caused by their
normal use, in the case of used goods to the defect corresponding to the degree of use or wear
and tear that the goods had when taken over by the Buyer or if it results from the nature of the
goods.
7.4. The above applies only to Buyers who act as consumers in the contractual relationship. If the
Buyer acts as a businessman, the Seller shall be liable to him for defective performance only in
respect of those defects which the goods had upon their acceptance by the Buyer. In such a
case, the Buyer is obliged to point out the defect without undue delay after its discovery, but no
later than 12 months from the date of receipt of the goods.
7.5. The Seller shall not be liable for defects in the goods of which the Buyer was aware at the time
of conclusion of the Contract or, taking into account the circumstances under which the Contract
was concluded, should have been aware, nor for defects caused by the Buyer himself.
7.6. In the event of a defect, the Buyer may complain to the Seller about the defect of the goods and
demand:
a) delivery of new goods without defects or
b) repair of goods.
The seller may refuse to remedy the defect if it is impossible or unreasonably costly to do so,
particularly in view of the significance of the defect and the value the goods would have without
the defect.
7.7. The Buyer – consumer has the right to demand a reasonable discount or withdraw from the
Contract if
a) The Seller refuses to remove the defect or has not removed it in accordance with § 2170 (1)
and (2) of the Civil Code;
b) the defect manifests itself repeatedly; c) the defect is a material breach of the Contract, or
d) it is evident from the Seller’s statement or from the circumstances that the defect will not be
remedied within a reasonable time or without significant inconvenience to the Buyer.
WARRANTY
8.1. In addition to the statutory rights arising from defective performance, the Seller provides the
Buyer with a guarantee for the Goods for a period of twenty-four (24) months from the date of
purchase of the Goods (hereinafter referred to as the ” Warranty”). By providing the Warranty,
the Seller undertakes that the Goods will be fit for their usual purpose or retain their usual
characteristics for a certain period of time.
8.2. The Warranty does not cover normal wear and tear of the goods caused by normal use, nor
damage to the goods caused by the Seller or caused by external circumstances.
8.3. In the event that the Warranty is invoked, the Buyer is entitled to have the defect rectified by
repairing it, replacing it with new goods or refunding the Purchase Price.
MAKING A CLAIM
9.1. The provisions of this section shall apply in the event of the exercise of rights arising from
defective performance and the Warranty.
9.2. The Seller is obliged to accept the complaint electronically by e-mail or at his/her premises. In
the case of sending the goods by mail, the Buyer is obliged to include a brief description of the
defect and its manifestation. The Seller is obliged to issue the Buyer with a written confirmation
of when the Buyer exercised the right, what is the content of the claim and what method of
settlement the Buyer requires, as well as confirmation of the date and method of settlement of
the claim, including confirmation of the repair and the duration of the repair, or written
justification for the rejection of the claim.
9.3. The Buyer is obliged to prove that he has the right to claim, in particular to prove the date of
purchase of the goods, either by submitting a sales document, confirmation of the Seller’s
obligations from defective performance, warranty certificate, or in another credible way. The
Buyer shall not be entitled to claim for a defect which has been complained of in the past,
provided that a reasonable discount has been granted on the Purchase Price.
9.4. The Seller or his authorized employee shall decide on the complaint filed by the Buyer –
consumer immediately, in complex cases within three (3) working days. This time limit does not
include the time appropriate to the type of product or service required for a professional
assessment of the defect.
9.5. Complaints, including the removal of the defect and informing the Buyer – consumer about the
settlement of the complaint must be made without delay, no later than thirty (30) days from the date of the claim, unless the Seller and the Buyer agree on a longer period. Missing this deadline
shall be deemed a material breach of the Contract and the Buyer-Consumer shall have the right
to withdraw from the Contract or demand a reasonable discount.
9.6. In the event of a claim by a Buyer who is not a consumer, the Seller undertakes to settle the
claim within ninety (90) days from the date of receipt of the goods for claim.
9.7. The Buyer is obliged to take over the claimed goods within thirty (30) days from the date when
the claim should have been settled at the latest, after which time the Seller is entitled to charge
a reasonable storage fee or to sell the goods on his own at the expense of the Buyer. The Seller
must give the Buyer prior notice of this procedure and a reasonable additional period of time to
take possession of the goods.
9.8. In the event of a legitimate claim, the Buyer is entitled to compensation for reasonable costs
incurred in connection with the claim. The Buyer may exercise this right with the Seller within
one month after the expiration of the warranty period or the period for exercising rights from
defective performance.
9.9. The Buyer has the choice of how to settle the claim.
9.10. The rights and obligations of the parties with regard to the rights of defective performance of
the Buyer who is a consumer are governed by Sections 1914 to 1925, 2099 to 2117 and 2161 to
2174 of the Civil Code and Act No. 634/1992 Coll., the Consumer Protection Act.
INFORMATION OBLIGATION
10.1. The Seller informs the Buyer that:
a. the costs of means of remote communication (internet, telephone) are borne by the
Buyer himself; however, they do not differ from the basic rate;
b. for the out-of-court handling of complaints, the Buyer can contact the Seller’s contact email:
info@ivva.eu; the Seller will promptly confirm the receipt of the Buyer’s complaint
to the Buyer’s e-mail; the Seller will then also send information about the handling of the
Buyer’s complaint to the Buyer’s e-mail;
c. The buyer has the right to out-of-court resolution of consumer disputes; the Czech Trade
Inspection Authority is the subject of out-of-court resolution of consumer disputes
(www.coi.cz);
d. information about the Contract will be stored electronically by the Seller; this information
is not publicly available; upon request, the information and documents will be sent by the
Seller to the Buyer;
e. The Contract can be concluded in English;
f. The Seller is not bound by any code of conduct within the meaning of Section 1826 of the
Civil Code.

FINAL PROVISIONS
11.1. From time to time the T&C need to be amended to a reasonable extent. If the Seller considers
that any improvements or other changes to the T&C are required, it will issue a revised version
of the T&C. The Contract shall be governed by the T&C in force at the date of its conclusion.
11.2. If any provisions become invalid or ineffective due to changes in legislation or other reasons, the
remaining provisions shall remain valid, unless this contradicts their purpose and unless they are
provisions that cannot be separated from the rest of the contents of the T&C.
11.3. All contractual relations between the parties shall be governed by the law of the Czech Republic
and any disputes arising from these contracts shall be decided by the competent courts in the
Czech Republic.
11.4. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section
1765 (2) of the Civil Code.
11.5. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00
Prague 2, ID No.: 000 20 869, internet address: https://adr.coi.cz/cs, is competent for the outof-
court settlement of consumer disputes arising from contracts concluded between the Seller
and the Buyer.
11.6. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120
00 Prague 2, internet address: https://evropskyspotrebitel.cz/en/ is the contact point under
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on
online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004
and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
11.7. Supervision of personal data protection is carried out by the Office for Personal Data Protection.
11.8. The protection of personal data is regulated by the Privacy Policy, which is an integral part of
these Terms and Conditions, which the Buyer can find at: https://shop.ivva.eu/terms-conditions/
11.9. These T&C shall come into force and effect on the date of ADD.

ANNEX NO. 1 – WITHDRAWAL FORM
Addressee: IVVA shop s.r.o.
Reg. Number. 19372442
with its registered seat at Nádražní 879/27, Moravská Ostrava, 702 00 Ostrava,
Czech Republic
I hereby declare that I withdraw from the Contract:
Date of conclusion of the Contract:
Name and surname:
Address:
E-mail address:
Order number:
Specification of the goods to which
the Contract relates:
The method for reimbursement of the
funds received, including, where
applicable, the bank account number:
If the Buyer is a consumer, he/she has the right to withdraw from the already concluded purchase
contract within 14 days from the date of receipt of the goods, without giving any reason and without
any penalty, if he/she has ordered the goods via the IVVA shop s.r.o. e-shop (“Company”) or other
means of distance communication, except for the cases referred to in § 1837 of Act No. 89/2012 Coll.,
the Civil Code, as amended. The Buyer shall notify the Company of such withdrawal in writing to the
address of the Company’s business premises or electronically to the e-mail specified on the sample
form.
If the Buyer, who is a consumer, withdraws from the Contract, he shall send or hand over to the
Company the goods he has received from the Company without undue delay, no later than within 14
days of withdrawal from the purchase contract.
If the Buyer, who is a consumer, withdraws from the Contract, the Company shall return to him without
undue delay, no later than within 14 days from the withdrawal from the Contract, all funds (the
purchase price of the delivered goods), including delivery costs, which it has accepted from him on the
basis of the Contract, in the same manner. If the Buyer has chosen a method of delivery other than the
cheapest method of delivery offered by the Company, the Company shall refund the Buyer the cost of
delivery only in the amount corresponding to the cheapest method of delivery offered. The Company
shall not be obliged to return the monies received to the Buyer before the Buyer has handed over the
goods to the Company or proved that it has dispatched the goods to the Company.